Why is my Front Load washer not draining or draining slowly?

Pauses:  If your washer is not draining, wait a few minutes. It is normal to have pauses between cycles of up to 3 minutes.

Drain Hose or Plumbing:  Make sure the drain hose is not kinked or clogged.

Make sure the washer is not trying to drain more than 48" above the floor. Check your Installation Instructions for more details about drain height.

The drain hose goes into a standpipe, drain or other household plumbing.  Remove the drain hose and pour a quart of water into the standpipe or drain. If water will not drain, a plumber is recommended.

The washer pump filter may be clogged:  It is possible for small items from clothing or from pockets to pass to the drain pump. The washer does have a filter to capture these lost items so that they are not dumped into the plumbing or drain; however, if the items are captured by the filter, they cause a clog that can slow or prevent water from draining during the cycle. Your model has an access door to the pump filter in the front of the washer, it should be cleaned. Refer to your Owner's Manual for instructions on Cleaning the Pump Filter.

If the washer was stored where temperatures are below freezing, water in the pump can freeze and lock the motor. Allow time for thawing and it should start.

If unit is still not draining, please have the warranty department send service.  To manually drain your washer, disconnect the drain hose from your draining location and slowly lower the end of your hose into a bucket. Do not disconnect your drain hose from the unit. When finished draining, reconnect your hose to your draining location and secure it with a zip tie.